You have purchased insurance coverage to protect your home and property. We understand that experiencing a loss of valuable property can be hard. When damage occurs, we work with you and your agent to efficiently report, evaluate and resolve your claim. You can expect clear communication and effective, expert service.
The Andover Companies is an agency-based insurance firm, which means all claims start with a quick report to your independent insurance agent.
Report the loss to your insurance agent. Your local agent will initiate the claims process once you provide the details of your claim. Need contact information for your agent? You can search by using the Find an Agent tab at the top of this page.
Keep a record of all temporary repair expenses. Prepare an inventory of all personal property that may have been damaged, destroyed or stolen.
Retain all damaged property for inspection.
If you need to report an emergency claim after hours or on weekends and you can’t reach your agent, call our home office at 1-800-225-0770 for instructions regarding emergency claim reporting.
If appropriate, contact your local public safety officials (fire department, police or ambulance service) for emergency assistance. Take reasonable steps to protect your property from further damage. Do not undertake any permanent repairs until the property has been inspected by a company representative.
Check our Resources for a variety of information on how to protect your property, including how to prepare for a disaster or catastrophic event.
We’re here if you need us. Please contact us during our regular business hours, Monday-Friday, or contact your independent insurance agent.
Work with one of our local independent agents to get a personalized quote based on your needs.
