If you have experienced a property loss, we understand it may be a difficult and stressful time. To ensure that filing your claim goes smoothly, you should promptly report your loss to your insurance agent or The Andover Companies. To file a claim, please get in touch with your agent, call 800-225-0770, or log in to the customer portal by clicking the button below.


Your independent insurance agent and The Andover Companies want to resolve your claim as quickly as possible. By following the steps to the right, you can help the claims process go even more smoothly.

Step 1: Report

Contact your independent insurance agent or The Andover Companies to report the loss. We will gather the details needed to initiate the claims process on your behalf. Find your agent with our easy search tool or call us at 800-225-0770.

Step 2: Record

While we process your claim, make sure to keep all receipts and a record of any temporary repairs that were required to keep your property safe.

Step 3: Retain

Create an inventory of personal property that was damaged, destroyed, or stolen, and retain items that need to be fixed or replaced.


  • How do I report a claim on weekends or after hours?

    If you can’t reach your agent and your claim is an emergency, please call our home office at 800-225-0770 for assistance.

  • What steps should I take when a loss occurs?

    The most important step is ensuring the safety of those at the scene of the loss. Depending on the incident, you may need to contact the fire department, police, or other emergency personnel. Your next call should be to your insurance agent to start the claims process. If it is safe to do so, you may want to take steps to protect your property against further damage, but do not undertake any permanent repairs before an Andover Companies representative has had the opportunity to inspect your property.

  • What can I do to prepare my property before a disaster?

    On our blog, you will find a variety of articles on protecting your property from potentially catastrophic events, such as fire, severe weather, theft, water damage, and more.

  • What should I do if I can’t reach my insurance agent?

    If you are unable to reach your local agent, please contact our claims team at 800-225-0770 during our regular business hours: Monday–Friday, 8:15 a.m.–4:30 p.m. (ET)

    You may also submit a claim through our secure online customer portal.