Report a claim

If you have experienced property damage, we understand it may be a difficult and stressful time. We are here to help!

Reporting A Claim Is Easy. Select The Best Option For You.

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Log In To myAndover

Effortlessly report a claim online through our customer portal, available 24/7.

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Call Us

Andover is ready to assist. Call us at 800-225-0770 to file a claim over the phone.

Contact Your Agent

Visit our online search directory to locate your insurance agent for assistance.

Please note that non-emergency claims reported via phone outside of business hours will be processed on the following business day. If the property is habitable and all residents are safe, we recommend filing your claim online or calling us at 800-225-0770 during business hours (8:15 a.m.–4:30 p.m. ET Monday–Friday).
Young man signing a document next to an insurance agent

we are committed 
to making you a priority

Whether you’re reporting a minor claim or something more significant, we understand the claims process can be daunting. Having an experienced professional helping you navigate the steps can make a big difference. From your first call through the final resolution, each member of The Andover Companies claims team is committed to guiding and supporting you as long as you need us.


  • How do I report a claim on weekends or after hours?

    Log in to your myAndover account, call us at 800-225-0770, or contact your agent for assistance.

  • What steps should I take when a loss occurs?

    The most important step is ensuring the safety of those at the scene of the loss. Depending on the incident, you may need to contact emergency personnel. The next step is to report the loss with the option that works best for you. To file a claim, log in to your myAndover account, call us at 800-225-0770, or contact your insurance agent. If it is safe to do so, you may want to take steps to protect your property against further damage, but do not undertake any permanent repairs before an Andover Companies representative has had the opportunity to inspect your property.

  • What can I do to prepare my property before a disaster?

    On our blog, you will find a variety of articles on protecting your property from potentially catastrophic events, such as fire, severe weather, theft, water damage, and more.

  • What should I do if I can’t reach my insurance agent?

    If you are unable to reach your insurance agent, log in to your myAndover account to submit a claim or call us anytime at 800-225-0770.

“You can truly understand the value of your home insurance when you have a claim. My husband and I experienced firsthand how easy it was to work with The Andover Companies. A tree fell on our property, blocking the driveway. We submitted a claim with Andover and within days had a check in hand to reimburse us for the tree removal. The process was seamless.”

Lisa and Ted R.

“I feel comfortable having my insurance with The Andover Companies. I know that if something terrible happens, they will be there to support my family and guide us through the process. Insurance can be confusing, especially when you have multiple policies, but they have simplified the details so we can understand everything easily!”

Bianca and Ray L.

“We love working with The Andover Companies. Their products are continually evolving to meet the ever-changing needs of our clients, and the staff always provides us with responsive customer service. Most importantly to us, they understand the value of building long-lasting relationships.”

Dean Merrill II
Agent | Tobey & Merrill Insurance